Where can I get generic medicine from?
Are these drugs safe for you?
They are safe, especially because generic drugs are produced according to strict European and International regulations.
Where can I get a prescription for a drug?
You can buy a prescribed drug online by sending a scanned copy of your prescription to our email (email@example.com).
What is the minimum expiry date for medicine I can take?
Our standards and our working policy dictate that the minimum expiry date for delivered medicine should not be less than six months.
You can request a longer or better expiry date by contacting customer service.
How long do I have to wait before my order arrives?
Your medicine will be delivered within 10 to 14 days. Due to technical reasons, the delivery may take up to 30 days.
One reason is that delivery must pass custom control. This can take a while due to large packages, customs protocols, or modified flight schedules.
How do I track my order?
If you have a tracking number from the logistic company, you can track your order. It is possible to track your order even if you don’t have a tracking number. However, this will depend on the company.
When placing an order, you can always ask Customer Service for the name and contact information of the logistic company.
How can I cancel an order after it has been placed?
You can cancel your order if it has not been shipped. We will refund your money in this case and charge you for the cancellation fee.
Orders that have been shipped or processed by us cannot be cancelled. This can sometimes happen within 12 hours of placing an order.
What do I do if I get the wrong dose of medicine?
It is important that you contact us immediately in this instance. We will send you the correct dose of medicine.
I placed the order but did not receive confirmation via email. Why?
In a matter of seconds, you will receive an email confirming that your order was successfully processed.
You may not have received a confirmation email. Here are some reasons.
If you do not receive email notifications from the site, please check your Junk or Spam mailbox.
If you see confirmations in Junk or Spam mailboxes, click on the “Mark as good” or “Add a sender for white-list”. This will ensure that emails from our site do not appear in Junk or Spam mailboxes in the future.
What happens if you enter an incorrect email address?
An invalid email address may be the reason you don’t receive email notifications. This could happen if you registered for an account or created order. You will need to re-register if you registered with an invalid email address.